FAQ

ORDER PROCESSING/SHIPPING INFORMATION 

All orders are fulfilled Monday through Friday excluding weekends and holidays.  Orders are shipped within 1-4 business days from the receipt of payment verification. We’re not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather. All Domestic and international orders are shipped via USPS Priority Mail. Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received. We’re only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.

RETURNS

We get it, sometimes something just doesn't work for you. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below.
 
You may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled a store credit.
 
We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us.

PROOF OF POSTAGE

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

ORIGINAL CONDITION

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to process the return and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags.

INTERNATIONAL ORDERS

To all our international shoppers! International packages may require addition processing time. Vivianne Luxe is not responsible for addition shipping and/or customs charges incurred by customer when importing goods. If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $7 USD due prior to reshipment.